Customer Service

The agent is the primary/first line of customer contact for account.  Each professional will be required to provide technical support to customer who has any service

• Strong critical thinking and troubleshooting skills
• Writes and communicates clearly and effectively
• Is proficient in the languages required for support (B2)
• Understands and is able to apply different communication styles to different support channels
• Displays a service-oriented attitude
• Resourceful and creative when solving problems
• Adapts and learns new technology quickly and easily, including new applications and tools
• Thrives in a collaborative team environment and also works well independently
• Embraces change
• Curious and passionate about learning new skills and subjects

Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.