- LocationRohrmoser, San José, Costa Rica
- Job TypeFull time
Apply as a CSR and be part of the worldwide leader in outsourced omnichannel customer experience management! This is a customer service role that answers first level incoming customer support requests in a fast-paced environment via phone, email, or chat with a focus is on 1st interaction resolution and customer satisfaction.
• Demonstrates interest in technology industry and Software-as-a-Service preferred
• Communicates clearly and effectively in English, both written and oral across channels
•Demonstrates strong customer service skill
•Familiarity with remote connectivity solutions (online meeting tools, remote support tools, remote access) a plus
Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.